REFUND POLICY

At Fat Boy’s Cookies, we’re serious about flavor—and making sure every bite is worth it. Since our cookies are baked fresh and made to order, we can’t offer returns or exchanges (because let’s face it, no one wants secondhand cookies). But don’t worry—we’ll always make it right if something’s not up to scratch.

Refund Eligibility

We’ll issue refunds or replacements in the following cases:

Wrong Order? Got the wrong flavor or missing a cookie? We’ll fix it—no questions asked.
Damaged Delivery? If your cookies show up looking less than perfect, let us know within 24 hours with a photo of the damage.
Quality Concerns? If you think something’s not up to our usual gooey standards, reach out, and we’ll investigate faster than you can say “cookie crumble.”

What We Don’t Cover

Change of Mind: Once the cookies are baked, they’re yours to love—or share (if you’re feeling generous).
Delivery Issues Due to Incorrect Address: Double-check your details before placing your order! We can’t take responsibility for orders sent to the wrong address.
Late Deliveries by Couriers: We’ll bake and pack your cookies with care, but delays caused by couriers are out of our hands.

How to Request a Refund or Replacement

Contact Us Within 24 Hours—Email us at [Insert Email Address] or DM us on Instagram (@FatBoysCookies).
Provide Proof—Attach a photo of the issue so we can sort it out ASAP.
We’ll Make It Right—Whether it’s a refund, replacement, or sweet apology, we’ll take care of you.

Final Note

We bake cookies, not drama. If something goes wrong, we’ll work with you to make sure your experience is as sweet as possible—because cookies this good shouldn’t come with stress.